FAQ

Yes, it's free to download and play. There are optional paid items like gems and packages, but you can play all the way through without paying.

Android phones can get it on Google Play now (launched November 2026). The iPhone and iPad (iOS) version is in App Store review.

Search for "Pixel Miner" on Google Play and tap Update if you see it. When a new version is out, an update notice also appears when you open the game. New features such as Mail and Raids only show up in the latest version.

Yes. While the app is closed, idle rewards (gold) pile up as if you were mining your current mine. You get them when you reopen the app or come back from the home screen.

No. Ads are optional rewarded ads that only play when you tap the button. Watching one gets you rewards such as extra daily mine entries, gold bags and upgrade Protection tickets.

Link your Google account under Settings → Account and your progress is saved to our server, so you can log in with the same account on a new device and continue. Guest-only progress does not carry over if you change devices or delete the app.

Yes. When you link a Google account under Settings → Account, your current guest progress carries over to that account as is.

First, check that you logged in with the account you used before. If you're logged in, go to Settings → Cloud backup → "Restore from backup" to bring back a recent backup (up to 5). If that doesn't help, tell us your nickname and when you last played through the contact page.

One account can raise up to 3 separate games of Pixel Miner. Pick one when you start the game, or switch under Settings → Account → "Switch slot". Your nickname and guild belong to the account, so all slots share them.

Tap the stats card at the top left to open a window where you can change it. Nicknames are 2–10 characters and can't be one someone else already uses.

You can delete it right from the game settings. Deletion can't be undone. For details, see the account deletion page (/delete-account).

Close the game completely and open it again. Purchases that went through but weren't delivered are delivered when you restart. If it still hasn't arrived, send us your Google Play order number (starts with GPA., found in the receipt email) and your nickname through the contact page.

Refunds for purchases made on Google Play follow the Google Play refund policy and can be requested from your order history in the Google Play app or on play.google.com. Gems or items that have already been used may not be refundable.

Tap "View drop rates" at the top of the in-game shop, or visit the drop rate page on our website (/probability) to see the odds by grade and upgrade success rates.

You start with 3, and you can recruit the other 13 by earning achievements (minerals mined, mines reached, bosses defeated, upgrades, codex) or with gems. The miners page (/miners) lists every condition.

+1 to +9 always succeed. From +10 upgrades can fail, from +20 a failure drops the level, and from +30 the gear can break. Using an upgrade Protection ticket prevents drops and breaking.

Finish all 4 quests in a mine (mine ores, mine a specific mineral, reach a mining power, defeat the boss) and the next mine opens. There are 20 mines in total.

Spend your gold on the Pickaxe Upgrade under "Upgrade" in the bottom menu first. After that, gear upgrades, miner levels, filling the codex and raid and daily mine rewards all help. The beginner's guide (/guide) explains the order.

Gold, pickaxe and speed upgrades and mine progress reset, but your miners, gear, codex and achievements stay, and you get Rebirth Stones (mining power and gold bonus). Mines get tougher with every run.

Open the 4th mine to challenge the first continent's boss on the world map. There are 10 continents, and you can earn rewards up to 5 times a day.

Yes. Grow together in a guild with check-ins, donations and guild bosses, and level up guild skills. Rankings include Power, Top Miners, Explorers, Rebirth and Guild, with daily ranking rewards at midnight (/events).

In the Market tab of the shop you can buy and sell gear and minerals for gems. When something sells, the gems minus a 10% fee arrive in your Mail. Exclusive, Mythic and Unique gear can't be traded.

Tap the Mail button on the right of the game to open your mailbox. A red dot appears on the button when you have mail to claim. See live events on the events page (/events).

Check that the app is up to date and connected to the internet. Mail is refreshed when you open the game and every 10 minutes. Event mail can only be claimed if you log in during the event, and only once per account.

No. Mail rewards can be claimed once per account, so switching slots or logging in on another device won't let you claim them again.

Restart your device and check that you have enough storage and the latest version of the app. If it keeps happening, tell us your device model, Android version, the screen where it happened and the time through the contact page. Screenshots help a lot.

On the contact page, pick "Bug" or "Report" and send us the nickname and what happened. We'll check it and act according to our operating policy.

On the contact page (/contact), pick a topic and write your message, and your email app opens. Our address is theirum.official@gmail.com. We reply in the order we receive messages. We also share news in our official KakaoTalk open chat (Korean).