⛏ Pixel Miner Support
If you run into a problem or have a question while playing, please email us. We usually reply within 3 business days.
Contact email
theirum.official@gmail.com
theirum.official@gmail.com
When you contact us, please include your nickname from the game settings, your device model and when the problem happened so we can check quickly.
FAQ
The gems I paid for didn't arrive
Close the game completely and open it again — pending purchases are delivered automatically. If they still don't arrive, email us with your receipt (purchase history).
Does my progress carry over to a new device?
Link a Google or Apple account in Settings and your progress is saved to our server, so you can continue on a new device. Guest accounts don't carry over when you switch devices.
I want to delete my account
Account deletion guide: please check it for details.